Strategic Consulting:
- Market Vision: Conceptualized and implemented a data-driven market analysis tool, leading to the identification of a previously unseen niche market segment and subsequent 20% increase in room occupancy via expanding OTAs & channels
- Operational Agility: Pioneered a guest feedback analytics platform, resulting in a 15% reduction in guest complaints and a 10% rise in customer satisfaction scores and reviews championing Booking & Trip advisor.
- Innovation Champion:Spearheaded the development and launch of a mobile version for a booking, driving a 30% increase in direct bookings and brand loyalty.
Project Delivery:
- Change Leadership:Successfully navigated the implementation of a new revenue management system, overcoming resistance and achieving a 5% increase in RevPAR within 6 months via automated AI based systems for automated pricing of units.
- Process Optimization:Streamlined procurement processes for a hospitality group, reducing operational costs by 12% and freeing up valuable staff time.
- Technology Integration: Led the integration of a infrastructure system with the operational overhaul, resulting in a 25% increase in personalized service offerings and guest appreciation.
Quantitative Achievements:
- Market Analysis: Increased ROI by 20% for campaings through targeted market research and competitor analysis, leading to a $2 million revenues.
Technology Roadmapping:
- Vision & Planning: Developed a 3-year technology roadmap, prioritizing investments in cloud-based PMS, guest engagement platforms, and AI-powered revenue management tools.
- Implementation Expertise: Led the successful implementation of a digital system across house keeping operation, enhancing guest experience and driving ancillary revenue by 8%.
- Security & Innovation: Championed the adoption of cybersecurity best practices and emerging technologies like contactless check-in to enhance guest safety and operational efficiency.
