Engaged in Mobile Payment [MPG] & Payment Gateway [MPGS] product discovery and onboarding through product documentation and attending Operational & support meetings.
• Contributed to development of problem-solving approaches for Mobile Payment [MPG] – Payment Gateway problems [MPGS] & defects.
• Managed issues volume of 15-20 per week, providing timely and effective resolutions to customers.
• Contributed to Loyalty Benefits platform as an addition to the CX onboarding process.
• Managed issues volume of 10-15 per week for Loyalty Benefits, Aiding as needed to help maintain SLAs and OLAs for
key accounts e.g., Citibank.
• Managing relationships with third parties like Paymob, Trianz & EBC (Egyptian Banks Company), MADA & other processors.